1. Transparency & Trust
We're committed to protecting the privacy of our Toronto clients and visitors. Why do we collect any data at all? Primarily, it's to ensure your bespoke cabinetry fits your space perfectly and our communications reach you. We don't sell your data to third-party markters. That's just not how we do things in the woodshop.
What We Collect
Names, phone numbers, and measurements for your custom furniture orders.
Communication
Email correspondence regarding your unique wooden decor pieces and garden accessories.
Usage Data
Technical info to help us improve the Sage & Grain online showcase.
2. Data Security Protocols
Security isn't just about heavy-duty hinges on a cabinet; it's about digital protection too. Our team uses encrypted systems to manage your orders. We don't store credit card information on our servers; we leave that to the professional payment processors who specialize in high-security transactions.
How long do we keep your files? Generally, we'll retain measurements for 5 years to assist with future repairs or matching set additions. If you want us to shred your digital file earlier, just send an email to [email protected].
3. Your Rights as a Canadian Consumer
Under PIPEDA and Ontario regulations, you've got rights. You can ask us what we know about you at any time. We'll respond faster than a glue joint sets—usually within 30 days. You have the right to correct errors in your data or withdraw your consent for us to use it for marketing our latest handcrafted herb gardens.
Questions or Concerns?
If you're unsure about how we handle your data or just want to chat about the source of our reclaimed timber, reach out below.
Contact our Privacy Officer